2. If you are under 16
If you are 16 or under then you must get your parent’s/guardian’s permission before you give us any personal information, including email address or telephone numbers via our website.
3. What information do we need and why?
The information we collect about you depends on the products and/or services we provide for you. The types of information we receive and collect may include:
4. How we collect and receive personal information
We may collect and receive personal information from you when you:
5. What do we do with your personal information?
All the personal information we process is processed by our staff.
We use the personal information we collect and receive to help us understand your needs and to help us provide you with a better services. In particular, we collect, store and process your personal information for the following reasons:
We will not use the information you give us to send to marketing material. We, also, do not pass your information on to third parties for their marketing material either.
7. How long will we keep it?
The periods for which we keep your information depend on the purpose for which your information was collected and the use to which it is put.
We will not keep your personal information for longer than necessary for our business purposes or for legal requirements.
We will also keep some personal information for a reasonable period after we have provided the required service/s
8. Your rights
You have the following rights regarding your information:
10. Changes to this Policy
11. Contacting us
To make a complaint about how we have handled your information, contact our Data Protection Officer:
Heeley City Farm
If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s
Policy updated:5th July 2018
Heeley City Farm Information, Advice and Guidance Policy
All learners at Heeley City Farm have an entitlement to impartial information, advice and guidance (IAG) at every stage of their journey.
IAG Aims and Objectives
· We aim to provide all learners with impartial information and advice that allows them to make appropriate choices about learning and progression.
· We aim to actively promote the provision of information and advice that meets the matrix standard,
· We aim to ensure that quality, current information and advice is readily available to learners in a range of formats and in different settings.
· Staff should be appropriately supported and trained to deliver information and where needed, advice that meets the matrix standard. Learners should be signposted or referred as appropriate.
· Policies relating to Equality & Diversity, Safeguarding, Confidentiality and Data Protection are applied within the service.
· Learners are given opportunities to feed back on the IAG service at all available opportunities. This feedback will steer planning and future activity.
· The information/advice we provide may be given verbally, in writing or by email or other format as relevant and may happen:
Before enrolling – information will be given on the range of opportunities available at the farm including different subject areas or qualifications available. The best day/time/setting will be chosen for the individual learner based on information received from the learner and partner organisations. Sign posting will be given to other providers or services if this is more fitting for the learner.
At induction – Course requirements and goals will be communicated as well as information on course structure, assessment, certification and time structures. Information boards with current job vacancies and support organisations will be displayed and updated regularly.
On programme – Advice on available support will be given as well as progression routes will be discussed throughout the programme. Job search techniques and help with creating a CV will be given as appropriate. IAG board for support agencies as well as current job and volunteering vacancies will be displayed and updated regularly. Opportunities will be given to visit colleges and other potential progression routes.
On Exit – Support, alongside primary education provider, to have a positive and secure progression route. Signpost or referral to other agencies as required.
At any time – Referral or signposting will be given to another organisation for advice or guidance that may be outside the remit of Heeley City Farm.
Heeley City Farm will do everything it can to provide and excellent service to all our learners. We will continuously strive to improve our service and the quality of information and Guidance delivered. We will follow the Matrix Standard and welcome feedback and support in improving our practice at any time.
Heeley City Farm
Working for the community with the community
Heeley City Farm is a company limited by guarantee without share capital.
Reg. No. 2141420. VAT Reg. No. 646 3843 17. Reg. Charity No. 1111482.
Member of the Federation of City Farms & Community Gardens.
Honorary Patrons: Professor Danny Dorling, Louise Haigh MP